These terms cover use of the website and enquiry forms. They are starter terms for the business to review.
Enquiries
A form, WhatsApp click, or phone click is a request for contact. It is not a confirmed appointment and not an agreed price.
Quotes
A quote is based on what you describe. If the fault on site is different, the change is discussed before extra work goes ahead.
Site content
Service descriptions explain the type of work. They are not a promise of a response time, a licence status, or a result.