About this service
Use this when water is escaping, a fixture will not stop running, or a choke is backing up into the home. Say what you can see, which room it is in, and whether you have already closed the stopcock.
An emergency note tells the team the problem should be prioritised when someone is available. It does not reserve an arrival time, and sending the form or a WhatsApp message does not confirm a visit.
If water is near electrical fittings, keep clear of that area and say so in the message. A photo helps when it is safe to take one.